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Coffee & Food Service
Café Olimpico
145% Online Order Growth in 90 Days
How we modernized this iconic Montreal café's digital presence and implemented automated ordering systems to dramatically increase revenue and customer retention.
Services
- Online Ordering System
- SMS Automation
- Social Media Strategy
- Loyalty Program
- Local SEO
Industry
Coffee & Food Service
Timeline
90 Days
Overview
Café Olimpico, a beloved Montreal institution in Mile End, approached Obsidian Growth Group with a clear challenge: despite their loyal customer base and exceptional coffee, their digital presence was fragmented and they were missing significant revenue opportunities from online ordering and customer retention.
Our team conducted a comprehensive audit of their operations and identified key opportunities to modernize their customer experience while preserving the authentic charm that made them a local favorite.
The Challenge
- Inconsistent branding across social media platforms
- No online ordering system during COVID-19 restrictions
- Limited customer data collection and retention strategies
- Manual order processing causing delays and errors
- Missed opportunities for loyalty program engagement
Our Solution
- Implemented comprehensive online ordering system with mobile optimization
- Developed automated SMS loyalty program with personalized offers
- Created cohesive social media strategy highlighting coffee culture
- Integrated inventory management with real-time menu updates
- Launched subscription service for regular customers
- Automated customer feedback collection and response system
The Results
145% increase in online orders within 90 days
68% growth in loyalty program signups
52% reduction in order processing time
First page Google rankings for 'best coffee Montreal'
89% customer satisfaction rate with new ordering system
3.2x return on digital marketing investment
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